PRIME BASICS policies
Shipping policy
Orders are delivered across serviceable locations in India through our delivery partners.
Processing and delivery
- Orders are normally prepared within 1–2 business days
- Expected delivery is typically 3–5 business days after dispatch
- Remote locations, public holidays and severe weather may take longer
- A delivery estimate is shown during checkout when available
Shipping charges
Standard delivery is currently free across India. Any special delivery charge or cash-on-delivery fee will be displayed before the order is placed.
Tracking
Tracking details are sent through the phone number or email used at checkout after the parcel is dispatched. Tracking may take several hours to become active.
Address issues
Please enter a complete address and reachable phone number. If an order has not shipped, contact us immediately through the details in your order confirmation to request a correction.