GET 10% OFF ON PREPAID ORDERS • FREE DELIVERY ACROSS INDIAGET 10% OFF ON PREPAID ORDERS • FREE DELIVERY ACROSS INDIA

PRIME BASICS policies

Shipping policy

Orders are delivered across serviceable locations in India through our delivery partners.

Processing and delivery

  • Orders are normally prepared within 1–2 business days
  • Expected delivery is typically 3–5 business days after dispatch
  • Remote locations, public holidays and severe weather may take longer
  • A delivery estimate is shown during checkout when available

Shipping charges

Standard delivery is currently free across India. Any special delivery charge or cash-on-delivery fee will be displayed before the order is placed.

Tracking

Tracking details are sent through the phone number or email used at checkout after the parcel is dispatched. Tracking may take several hours to become active.

Address issues

Please enter a complete address and reachable phone number. If an order has not shipped, contact us immediately through the details in your order confirmation to request a correction.