Refund policy

Return eligibility

• The product must be unworn, unwashed and unused
• All tags, hygiene seals and original packaging must remain intact
• Proof of purchase and the order number are required
• The request must be made within 10 days of delivery

Hygiene exclusions

Underwear that has been opened, tried on, worn, washed or had its hygiene seal removed cannot be returned or exchanged unless it arrived damaged or incorrect.

Damaged or incorrect items

Contact us as soon as possible using the details in your order confirmation. Include your order number and clear photographs of the item and packaging so the issue can be reviewed.

Refunds

Approved refunds are returned to the original payment method. Bank and payment-provider processing times may vary. Delivery charges or cash-on-delivery fees may be non-refundable unless the order was incorrect or damaged.